Bonnie always makes me smile; every interaction we have is positive and she always checks in with how I am and how my time was if I have looked after a new family. I love the ease of communication through text messages, emails and conversations – Bonnie is very reliable and available. I love that if I am going to work for a new family that I haven’t met yet, they receive my personal video and I love when I am greeted with warm friendly smiles and the families seem so relaxed and happy to have me in their homes because they get to know a little bit about me prior to meeting them